Refund Policy for Payments
1. Refund Eligibility
We offer refunds for payments in the following circumstances:
- Unauthorized Transactions: If a transaction is unauthorized or fraudulent, you may be
eligible for a refund.
- Failed Transactions: If a transaction fails due to technical issues or errors, you may be
eligible for a refund.
- Duplicate Payments: If you accidentally make duplicate payments for the same
transaction, you may be eligible for a refund for the duplicate amount.
- Other Circumstances: Refunds may be issued at our discretion in other circumstances
deemed appropriate.
2. Refund Process
To request a refund for a payment, please follow these steps:
- Contact Customer Support: Reach out to our customer support team through email
and provide details of the transaction. - Provide Evidence: If necessary, provide evidence to support your refund request, such
as transaction IDs, screenshots, or other relevant information.
- Verification: We may verify the details of the transaction and investigate the issue
before processing the refund.
- Refund Issuance: If your refund request is approved, we will process the refund to the
original payment method used for the transaction.
3. Refund Timeframe
Refunds for payments are typically processed within 3working days, depending on the
payment method and banking procedures. Please allow sufficient time for the refund
to reflect in your account.
4. Refund Policy Exceptions
Please note the following exceptions to our refund policy:
- Non-Refundable Transactions: Some transactions may be non-refundable, such as
donations or purchases of non-refundable products or services.
- Third-Party Policies: Refunds for transactions involving third-party merchants or
services may be subject to their refund policies.
- Disputes: In case of disputes or disagreements regarding refunds, our decision will be
final and binding.
5. Contact Us
If you have any questions or concerns about our refund policy or need assistance with
a refund request, please contact our customer support team at
service@saivending.com
6. Changes to this Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes
will be effective immediately upon posting the updated policy on our website.
7. Consent
By using our payment services, you acknowledge and agree to abide by this refund
policy.